Support analytics

Ticket volume, resolution time, and SLA performance.

Open tickets — — vs. previous 90 days
Avg first response (min) — — vs. previous 90 days
SLA met — — vs. previous 90 days
CSAT avg — — vs. previous 90 days
Ticket volume — last 90 days
90d
Channel split
Top agents — resolved today
Volume by weekday × hour